Configuring Your Refunds Policies

Any paid or partially paid orders can be refunded by the customer, requested to be refunded by customers, or refunded by you through your Citrus Dashboard. You must configure your cancellation and refund policies to determine when orders can and cannot be refunded.

Configure your Cancellation and Refund Policies

1. Under your account button on the bottom left of your Citrus Dashboard, select Citrus Settings.
2. Click on ‘Select your cancellation and refund policies’
3. Define your policies for camp refunds, automatic refunds, and session cancellations:some text
   1. Camp Refund Policy: will display to your customers on your event detail page
   2. Automatic Refund Policy: may be enabled for orders with one registration and allows customers to refund orders themselves.  You can enable whether customers cover the fees or you cover the fees.
   3. Session Cancellation Policy: displays to customers on your event details page.

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